SUPPORT AND ADVICE FOR STUDENTS & PARENTS

 

As Coronavirus (COVID-19) continues to impact the global community, we want to assure you that the health, safety and wellbeing of our students living in our communities is our top priority.

We are monitoring the situation closely and proactively following healthcare and government advice from the World Health Organization and National Institute for Public Health and the Environment to help ensure we are effectively managing the implications of coronavirus and responding as necessary.

We are also in direct dialogue with our residents, university partners, and suppliers and will continue to monitor and follow healthcare and government advice daily to ensure that our Health & Safety procedures and FAQs are up-to-date. Additionally, we will continue to provide our residents with support and the most up-to-date information.

We have created a COVID-19 FAQ to support and advise the students who live with us and their parents, which can be found below.

The FAQs will be updated regularly, we advise you to revisit this page for the latest information.

Last updated: 10.10.2020

 
COVID-19 FAQs:

What is a coronavirus (COVID-19)?

COVID-19 is a new illness that can affect your lungs and airways. It’s caused by a virus called coronavirus.

What are the symptoms of coronavirus (COVID-19)?

Based on current evidence, symptoms include fever (high temperature), a continuous cough, chest tightness or shortness of breath.

How can I protect myself and others?

The RIVM advises the following:

Do:

  • Wash your hands with soap and water often – do this for at least 20 seconds
  • Always wash your hands when you come home.
  • Cough and sneeze in the inside of your elbow.
  • Use hand sanitiser gel
  • Do not shake hands
  • Keep 1,5 meter distance from others at all times.
  • Wear a facemask at busy places and where recommended by the government
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Avoid busy places and large gatherings.
  • Avoid close contact with people who have symptoms of coronavirus
  • Use phone, online services, or apps to contact your GP surgery

Don’t:

  • Do not touch your eyes, nose or mouth if your hands are not clean
  • Do not shake hands

I suspect that I may have coronavirus, or one of my neighbours have come to me saying that they think they may be infected. What should I do?

The following applies to everyone:

Stay at home with symptoms of a cold, cough, sore throat, or fever, and avoid social contact.

If you have one or more complaints that are consistent with an infection with COVID-19, you can be tested.

  • Mild symptoms: Colds, nasal colds, runny nose, sneezing, sore throat, cough, fever or if you suddenly no longer smell or taste good. Get tested and stay home until the results are known. Visit Government.nl to find out how to make an appointment for a test.
  • Serious symptoms: Shortness of breath and / or fever (above 38 degrees) or if you feel increasingly ill. Then immediately call your GP.

Please let a member of the Nido residence know immediately (preferably via phone) if you have symptoms of coronavirus and need to self-isolate. We can provide you with the advice and the support you will require during this time.

How long to stay at home?

If you are infected with the corona virus, it can take 2 to 10 days before you feel the symptoms. Such as coughing or breathlessness. You can therefore also spread the corona virus without symptoms that fit with COVID-19. To prevent this, in some situations you will have to stay at home for 10 days and cannot have visitors.

In the following situations you will go into home quarantine due to corona:

  • you have symptoms that fit with corona;
  • you have corona;
  • in addition to mild corona complaints, your housemate also has a fever or shortness of breath;
  • your housemate has corona;
  • you are a close contact of someone with corona. This means that you have been near someone with corona (minimum 15 minutes within 1.5 meters);
  • you are returning from a country where the travel advice states that you are going to be quarantined at home.

Home quarantine lasts 10 days and you should have no symptoms (fever, cough or cold) for at least 24 hours before you are allowed out of isolation

Read the RIVM advice about staying at home.

What should I do if I have an underlying health condition?

  • If someone in the family / household has a fever, a cold and / or cough: avoid staying in the same room as much as possible
  • Limit social contact and avoid group
  • Avoid public transport as much as possible, especially during rush hour
  • Limit shopping, especially during rush hour. Ask someone else or have groceries delivered at home
  • Do not go to school / university / educational institutions

If your symptoms get worse, contact your doctor / specialist by telephone to discuss whether you should be tested. Read the RIVM advice about underlying health conditions.

Who is at risk?

You may be at a particularly high risk of getting seriously ill with coronavirus if you have:

  • abnormalities and functional disorders of the airways and lungs;
  • chronic heart disease;
  • diabetes mellitus;
  • severe kidney disease leading to dialysis or kidney transplantation;
  • reduced resistance to infections by medication for autoimmune diseases, after organ transplantation, in hematological disorders, in congenital or later-developing immune disorders that require treatment, or in chemotherapy and / or radiation in cancer patients;
  • HIV infection in consultation with the HIV practitioner

We are aware that a small number of our students have serious underlying health issues which could make them particularly vulnerable if they acquire coronavirus.  Please do let us know if you are concerned, and we can assess the support which can be provided to you.

What can I do if I’m feeling anxious about coronavirus?

It is perfectly understandable that you might be anxious or worried about coronavirus and the impact it could have on your life, particularly because this might include being asked to stay at home or to avoid other people.

Mind has created a guide here focusing on staying mentally healthy in light of the current situation and we would encourage any students who feel concerned to read the information carefully.

What is the likelihood of coronavirus spreading in the residence?

When we have a case or cases at one of our properties, we will act quickly and decisively to ensure those affected receive the appropriate support, guidance and treatment and are able to self-isolate. We will also ensure all residents are given the appropriate information and advice to manage the risks. If we or the RIVM believe you have been in contact with a known case, you will be informed, and offered the appropriate support.

How is Nido Student responding to COVID-19?

The health, safety and wellbeing of our students is our top priority.

An operational and strategic response group convenes daily, headed by our CEO Brian Welsh.  We are monitoring the situation closely and proactively following healthcare and government advice from the World Health Organization and the RIVM  to help ensure we are effectively managing the implications of coronavirus and responding as necessary.

Within our residences:

  • We are doing our best to keep a stock of hand sanitiser for you to use in each of our buildings.
  • The best way to keep hands clean is by using soap and water, which we have available for you to use. We would encourage you to wash your hands frequently
  • Cleaning of all common areas is taking place daily, including weekends, at an increased frequency, with a focus on entry and exit buttons, lift buttons, door handles and high football areas
  • Posters with up to date advice and guidance are on display
  • The common areas only allow a limited amount of people at the same time.
  • Residents using the gym must wipe down equipment after used
  • We’ve installed transparent screens in the reception area and common rooms where necessary to protect staff and residents.
  • A new visitor questionnaire and sign in will be required to ensure our guests do not have any symptoms which may put our community at risk
  • We are advising our students to limit social gatherings
  • We have cancelled the Nido events programme and are running our events program virtually via our Instagram and Facebook channel
  • We are reducing contact with residents and only dealing with essential maintenance items to minimise the risk of spread
  • We strongly recommend that all of our students follow the most recent guidance from the RIVM and the World Health Organization

Will the communal spaces be open?

The communal spaces remain open in line with government restrictions. Extra cleaning of the common rooms is done to ensure the safety of the residents. A limited amount of people can access the common rooms at the same time. The communal spaces will close if there are multiple infections at the residence, to ensure everyone’s safety.

We would ask that students who show cold or flu-like symptoms as described on these pages self- isolate and follow the government’s stay at home advice.

Will events go ahead as planned?

As a precaution, and in accordance with the government guidance we have cancelled our planned events for the time being. You will be notified when they recommence.

What should I tell my family about the coronavirus situation at Nido?

Please ask them to read the information on these pages so they are familiar with the steps Nido Student is taking to limit the risk of coronavirus infection at our residences.

Please keep in touch with them regularly to let them know you are OK.

I am a worried parent of a student at Nido Student. What should I do?

We understand that this is a worrying time, and you may be feeling anxious about the safety of your child.  Rest assured that the health, safety and wellbeing of our students is our top priority.   We are continuing to update our protocol as the situation evolves and have put robust measures in place to minimise the risk of contracting coronavirus in our residences.   

The mental wellbeing of our students is just as important to us as their physical wellbeing.  We recognise that during this uncertain and challenging time, our students may be feeling anxious and stressed.  We are signposting them to professional resources on wellbeing, in addition to sharing our own content and ideas on how they can stay positive, active and connected.   

Please stay in close touch with your child. Encourage them to familiarise themselves with the information and advice available on these pages. Also, ask them to check their email accounts regularly for any updates.

We will continue to ensure they have the information and support they need, and would appreciate your support in also encouraging them to follow the latest advice and guidance from the RIVM and the Dutch government.

I’m an international student – can I go home?

We understand that some students, especially those from overseas, may be anxious and you may be considering returning home. If you do decide to return home, it is important that you notify us that you are leaving.

We would also ask all students to exercise sensible precautions including not travelling to an area where there is a travel warning in place.

I am planning to travel overseas – what should I do?

Please consult and observe the latest advice from Buitenlandsze Zaken (BZ) on travelling outside the Netherlands. Countries around the globe have imposed heightened health screenings on entry or exit at their borders and many have taken the decision to suspend travel/ entry to foreign nationals or impose mandatory self-isolation.

We strongly advise travellers to confirm their flight status in advance of travel, to allow additional time for immigration and health screenings at airports and check the latest requirements and updates for your destination.

 

OUR ADVICE FOR PROSPECTIVE STUDENTS

Is Nido still considering new bookings for the rest of the year?

Yes, we have ensured all buildings are equiped with hand sanitiser and the appropriate social distancing rules. Together we ensure a safe environment for all residents and staff. As most universities have announced online learning for the first and sometimes also second semester, we offer flexible and more check-in dates so new students can check-in throughout the year. Please contact us directly if you have any further questions.

Is Nido still doing viewings?

Nido Student has recently started doing viewings again. Please note that only viewings by appointment are allowed. Contact your desired residence to make an appointment

You can find 3D virtual tours of our common areas and studios on our website.

More information: