Frequently Asked Questions

Have a few questions about Nido? We've put together some answers to what might be on your mind. However, if you can't find a question you were looking for don't hesitate to contact us, our team will happily answer any questions you may have.

Our Nido Groningen residence is open to all young people and students from any university or country. The requirements to stay at Nido Groningen are as follows, you will need to evidence at least one of the following:

  • a student who is taking a full-time course in the city where we are based
  • a student on an organised study-abroad programme
  • a student conducting a work placement course as part of a degree-granting programme
  • a young professional (no need to be a student) under the age of 28 years old

Our Nido Utrecht residence is open to students from any university of country. The requirements to stay at Nido Utrecht are as follows, you will need to evidence at least one of the following:

  • a student who is taking a full-time course
  • a student on an organised study-abroad programme
  • a student conducting a work placement course as part of a degree-granting programme

Remember that you must be 18 years old or over at the time of check-in.

We offer Short Stays contracts (for a period of 3 to 6 months) and Campus contracts (with a minimum duration of 6 months) at Nido Student. When you are making an online booking, please make sure that you check both the contract length and the cancellation policy before you hit the apply button.

If you stay with us on a Short Stay Contract (a period of 3 to 6 months), please be aware you will not be able to apply for a Campus Contract or continue to live at the same Nido residence beyond the 6 months of your initial contract.

Our booking process is available online via our website:

The steps to get you to booking confirmed are as follows:

  • Choose your room, term length & register your contact details with us on the Nido Portal (StarRez)
  • Provide all requested documents by electronically uploading them to the portal (copy of ID/Passport and proof of studies).
  • Electronically sign your lease agreement
  • Complete your deposit payment

If you have completed all these steps, a member of the team will then review your application. At this point, we will either send a booking confirmation e-mail to you or send you further information on what to do next. If you do not receive either a booking confirmation or a response to your application within 72 hours, please get in touch.

Once you have received a booking confirmation, your room is secured.

You can view the legal cancellation policy points in your lease contract (available on the portal), our cancellation policy is in accordance to Dutch regulations.

Our Short Stay leases are available for a period of 3 to six months and can’t be cancelled prematurely once your booking is confirmed.

Our Campus Contract has a minimum of six months and can’t be cancelled during this period. After the six-month period you can request a cancellation which will be subject to a notice period of one calendar month. The cancellation request must be provided in writing format to your Residence Team.

You can now reserve your room worry-free. We’ve got you covered if you’re delayed and even if you can’t make it at all, we’re here to support.

The Flexible Booking Policy includes the following:

  • Flexible start dates. Arrive late, up until 60 days with no charges
  • We’re here to support when you arrive after 60 days
  • No need to pay if you’re your course is cancelled

Terms & conditions apply, more information regarding the Flexible Booking Policy can be found here.

All students checking in will be required to produce proof of studies from your university and all persons checking in will be required to show us your ID/ Passport. Please note this must be the original document and cannot be a copy.

During your booking process you will be required to upload a digital copy of your ID/ Passport and your proof of studies (if applying as a student). Your Lease Agreement will be signed electronically and is legally binding.

Once you have found your perfect room, to secure it with us you only need to pay a refundable deposit. The deposit value will be equivalent to one month’s rent, so the amount will vary depending on your preferred room.

The remaining rental fees for your stay are then divided into monthly payments, the first of which will need to be paid before you check in.

The Dutch government makes available a financial contribution towards the cost of rented dwelling in the Netherlands, this is called rent allowance (or “huurtoeslag” in Dutch – also known as housing allowance or rent benefit). This contribution is intended for people below a government-determined income threshold. In addition, there is a maximum rent eligible for subsidization. More information regarding rent allowance can be found here.

The Dutch Government has set out the following requirements, in order to qualify for the housing allowance in 2019/ 2020, you must meet the following criteria:

  • You have legal residence status in The Netherlands
  • You are officially registered at your Nido address with the local municipality (housing allowance is only granted for complete calendar months. Therefore, it is important that you are officially registered at your address from the beginning of the month)
  • Your savings and private assets may not exceed a value of EUR 30.360 (per person)
  • Your income is not too high
  • You are 23 years or older and the maximum (basic) rent is EUR 737,14
  • If you are younger than 23 years old, the maximum (basic) rent is EUR 432,51
  • You have a valid Dutch bank account. Housing allowance will only be paid to Dutch bank accounts that are registered in the name of the housing allowance applicant (your name)
  • You have a valid BSN number (citizens services number from Dutch government)

Temporary contracts do not qualify for Rent Allowance, so if you select a Short Stay lease with us you will not be able to apply.

More information regarding rent allowance can be found on our website here.

No, when you are packing to move into your Nido residence you will need to pack your own linen, duvet, pillows, towels and kitchen crockery, pans, pots etc. However, you can purchase additional items from us for your studio. This is done through one of our partners, Uni Kit Out. You can order a student package from them and it will be delivered directly to your Nido location. Click here for more information.

Of course! Here at Nido we offer 100mbps WIFI throughout all of our residences. Our new broadband even allows you to upgrade up to 200mpbs and if you’re looking for an even speedier and more stable connection you can bring an Ethernet cable to connect to the internet in your room as well. Drop your Residence Team a line if you’d like to know more about internet upgrades.

We do allow day and night guests, however, for your own safety and security, there are a few guest policies in place:

  • You can have unlimited guests visiting during the day between 8am and midnight.
  • For overnight stays, one guest can stay for a maximum of eight consecutive nights throughout the month.
  • All guests must be 18 years of age or over.
  • You will have to sign your guests in, and they must bring a photo ID to gain entry into the building. This is very important for the safety and security of all residents in the building.

Nido have partnered up with TLJ Access Control to provide a revolutionary new mobile access solution. This new app will offer you the ability to open doors using your smartphone as the secure key.

Here’s our handy ‘How To’ guide on accessing and setting up your key: How to video

Please note, the mobile key service will only work if you’re a Nido Student resident in Groningen, with a confirmed booking and have checked in, though you can download and register the app in advance.

  1. Download the Nido Student MobileKey app to your smartphone, then follow the in-app registration process. It takes less than a minute!
  2. Ensure you register using the same e-mail address as you use for the Nido Student Portal, the Mobile Key for your room will be assigned to this email address.
  3. You will then receive a confirmation email with an activation code to input into the Nido Student MobileKey app.
  4. Now sign in and begin using your Mobile Key!

Yes, your mobile key will not be activated until you check-in at Nido Groningen front desk.


TLJ mobile keys use BLE (Bluetooth Low Energy) technology to allow your smartphone to operate your door lock, they are as secure as a keycard or fob. Plus there are other benefits of this technology:

  • Makes lost or damaged key cards a thing of the past
  • Reduces infection and contamination risk as you’re only ever handling your own phone
  • Conventional Bluetooth ‘pairing’ with your door lock is not required
  • Low battery consumption, as the Bluetooth chip in your phone only transmits in pulses
  • Very small 4G data impact; key data is stored on your phone so the system will work even without a phone signal
  • The app can operate multiple locks. However, it employs virtual proximity sensing to engage with locks sequentially. So, for example, you may have access to a main entrance door, a corridor and your room. Using the unique ID of each lock, the app will sense when you are near a lock for which you have authorisation and allow you to activate it. The app will not automatically open it; you must tap the padlock symbol on your phone screen, preventing accidental openings.

Yes. Your key is digitally locked to your phone, it’s impossible to accidentally send your key to someone else. Keys can be issued and revoked remotely, this is really useful if your phone is lost or stolen.

Triple-level security: the app is only activated when registered with YOUR email address AND a password you choose. Also, a one-time unique activation code is sent to your email address and must be entered into the app for it to work.

The MobileKey is fully compatible with site Wi-Fi, but remember it’s the Bluetooth (not the Wi-Fi) that’s opening your door. BLE is more secure, virtually impossible to hack, activation range restricted to 20 – 30cm from lock for added security.

The security encryption used by Mobile Keys is industry-leading. The lock will check that the digital key on your phone passes the following tests, and only then will it open:

  • The Mobile Key matches the lock’s Authority Code
  • The Mobile Key Building ID matches the lock’s Building ID
  • The Mobile Key Area ID matches the lock’s Area ID
  • The Mobile Key Floor ID matches the lock’s Floor ID
  • The Mobile Key Room ID matches the lock’s Room ID
  • The Mobile Key’s time/date range is valid
  • The Mobile Key is not in the lock’s blacklist
  • The Mobile Key can override the lock’s deadbolt (“double locking”) which may have been applied from inside the room

Key data is stored in the Cloud with a leading European hosting provider on a scalable, 100% uptime, ISO certified & PCI complaint Windows Server running a SQL database. The data centres have award winning cyber and physical security, sitting behind a fully managed redundant Cisco ASA shared firewall. The sophisticated machine AI is used by the app to decide when, and the frequency with which, it communicates with the Cloud. Data usage is thus kept to a minimum for the user (not an issue of course when connected to the building’s Wi-Fi).

Almost everything is included in the rental rate, there are just a few bits and bobs that may have a charge if you would like to use additional services:

  1. You can use the gym for free, 24-hours-a-day. All you need to do is to sign a disclaimer that you have learned how to safely use the equipment.
  2. You can pay for your laundry on a pay-per-use basis.

We have a laundry room onsite with seven washers, five dryers and ironing boards which you can use 24/7. To make use of the laundry service, you can download the application ‘’appWash’’ or you can access the website via Via this app or website you can use and pay for the laundry services.

Washing costs €2,35 incl. VAT
Drying costs €2,00 incl. VAT

All residents staying in the Netherlands for over 4 months have to register with the local municipality.

Whether you’re a Dutch citizen or an international, everyone living in the Netherlands is required to be registered at their home address. Being registered allows the Basisregistratie personen (BRP or Municipal Personal Records Database) to better handle emergency situations, to track the size of the Dutch population and to allocate the right municipal taxes to each household.

One of the most important reasons to register is that you will then receive your BSN number (personal public service number), which you need for all your administration in the Netherlands. This includes opening a bank account, visiting a doctor, getting health insurance and applying for benefits (including Housing Allowance).

You will also need your BSN number to apply for a DigiD, which allows you to identify yourself when making arrangements on the internet (with the Dutch government, educational institutes or benefits). More information can be found here.

Please be aware that once your registered at your new home address, your waste tax (and in some cases water purification tax) has to be paid directly to the municipality. Please find more information on garbage and water tax

  • For municipality Groningen, click here for NL and here for EN
  • For municipality Utrecht click here (EN)

Most municipalities (gemeenten) require you to register within five days of arriving in the Netherlands.

For registration with the Municipality in Groningen, click here to book an appointment.

For registration with the municipality in Utrecht, click here to book an appointment.

Once you book your appointment, you will usually receive confirmation by post or email which will also list the documents you need to bring with you. They may include:

  • Your valid passport or ID card (not a driving licence)
  • Your residence permit (if applicable, either a sticker in your passport, a plastic ID card or letter from IND)
  • Your rental contract (you will receive a copy of yours via e-mail during your booking process)
  • A certified copy of your birth certificate
  • Your foreign marriage certificate, certificate of registered partnership or divorce (if applicable)

The registration with the municipality is mandatory and you can receive a fine if you fail to register within the deadline.

When you move in and become a Nido resident you will receive two keys (one for your room and one for the post-box) and one building access FOB/key card. They are your responsibility, but sometimes life happens, and things get lost – we understand.

If you do lose any of your keys or the FOB, let us know right away. To replace your missing keys or FOB you’ll need to pay a fee. Your Residence Team will be able to provide further information on relevant fees.

Nido Groningen has their own in-house gym and it’s there for you to use. These fitness facilities can be accessed free of charge 24/7, so you are welcome to work out whenever you feel like it!

Nido Utrecht has an external in-house gym, therefore, charges apply for use of the gym.

We want you to live your best student life with us. Every month we organise plenty of social parties, career events and learning workshops for all residents – that means you! Most importantly, these events are created for you to connect with other residents and to help bring networking and learning opportunities to your door.

Want all the details on upcoming events? Ask any Nido team member for details of the next event or visit our Facebook page.

We have maintenance staff available five days and staff members available during the weekends for emergencies.

They will be able to sort out anything maintenance related in your room and the communal areas. Let us know and help will be on the way!

This is the legal information that we want you to know – we are committed to providing a safe and healthy residence and workplace for all students, employees, clients and other parties who may be affected by our activities.

We are committed to continual performance through learning from experience. We will always engage with all of our staff, students, clients and suppliers so that everyone is enthusiastically involved in managing risk.

To understand more about our Health & Safety Policy, go to out website.

When your lease agreement with Nido is coming to an end, you will need to deregister your address with the municipality.

You can de-register very easily at the local municipality address, it only takes only 5 minutes. You can deregister yourself from your address at the municipality from 4 weeks before the move.

Contact your local municipality for more information on the deregistration process.

Contact us!

You can reach the Groningen Team via:
Phone: +31 627511390

You can reach the Utrecht Team via:
Phone: +31 627266544

Or you can contact us via our website.